This Privacy Policy (“Privacy Policy”) pertains to the utilization and access of our web and mobile applications, collectively known as the “Platforms,” and the utilization of our products and services available through these Platforms (“Services”). The Platforms are owned, operated, and managed by Unidoc Healthcare Private Limited, with its registered office located at A/18 Keshav Park, Ahmedabad, Gujarat 382418 (referred to as “us”/ “we”/ “Unidoc Healthcare”).
This Privacy Policy governs the collection, utilization, and disclosure of personal data through the usage of the Platforms and Services by medical professionals ("Doctors") and patients ("Patients"), as well as by employees under the company’s employment ("Employees"), or when we gather specific personal data from our vendors ("Vendors"). Together, Patients, Employees, Vendors, and Doctors are collectively referred to as “Users” or “you”. Unidoc Healthcare is dedicated to safeguarding the information and data shared by Users during their employment, engagement, and use of the Platforms and Services. This Privacy Policy outlines the personally identifiable or personal information that may be gathered, how it is used, and the choices Users have regarding its utilization.
This Privacy Policy adheres to the Information Technology Act, 2000 (“IT Act”) along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules“), and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”).
Please review this Privacy Policy carefully. Any information provided to us is subject to this Privacy Policy. If you disagree with any or all of these terms, refrain from using the Platforms or Services.
1.1 Acceptance of this Privacy Policy is a prerequisite for accessing the Platforms and utilizing the Services. This Privacy Policy applies to all Users utilizing the Platforms or availing the Services provided by Unidoc Healthcare.
1.2 Routine communications, such as transactional emails and administrative messages, may be sent to you as part of our Services. While email is our preferred mode of communication, we reserve the right to contact you via phone or other means when necessary.
1.3 Upon registration, you consent to receiving periodic emails about new products or special offers. You can opt out of receiving promotional communications by contacting us at contact@unidoc.in.
1.4 It is your responsibility to provide accurate personal information during registration and while using our Services. We are not liable for any inaccurate information provided by you.
1.5 You have the right to access, update, modify, or delete any information provided by you. You may withdraw your consent for the use of your personal information and stop using the Services by contacting us at contact@unidoc.in.
1.6 We may request additional personal information in the future to customize the Platform for personalized experiences, subject to this Privacy Policy.
1.7 For any requests regarding your information, contact us at contact@unidoc.in.
2.1 When using our Services or accessing our Platform, you will provide Unidoc Healthcare with necessary information, including personal information, for the performance of Services or access to the Platform, as outlined in this Privacy Policy.
2.2 Information collected from Users may include demographic details, contact information, financial details, medical records, usage data, and any other information provided by Users.
2.3 Doctors may provide information such as credentials, clinic details, patient records, non-personal device information, and audio/video access for teleconsultations.
2.4 Users may voluntarily share sensitive financial and personal information, including health records and prescription data, which will be processed in accordance with this Privacy Policy.
2.5 We do not knowingly collect personal information from children unless provided by Doctors as part of their consultation records.
2.6 Users have the right to edit, modify, or delete any information provided to Unidoc Healthcare.
2.7 Users agree to the possibility of other Users accessing and using information shared on the Platforms.
2.8 Unidoc Healthcare may retain records of telephone calls made for administrative purposes.
2.9 Doctors must obtain appropriate consent before uploading any personal or sensitive information of Patients.
2.10 Unidoc Healthcare implements reasonable security measures to protect information but cannot guarantee absolute security due to internet vulnerabilities.
2.11 Users are responsible for the authenticity of information provided to Unidoc Healthcare.
2.12 Additional information may be collected for customizing Platforms and Services, improving user experience, and conducting analytics.
3.1 Information may be directly collected from Users, obtained from Platform usage, or sourced from third parties with consent.
3.2 Users may be required to provide specific information during registration or account creation, necessary for accessing the Platforms and Services.
3.3 Technical information about devices may be automatically collected during Platform usage.
3.4 Different Platforms may request different information based on Services availed.
4.1 Personal information is retained as necessary for providing Services and regulatory compliance.
4.2 Information is utilized for registration, providing Services, improving Platforms, marketing, research, and compliance purposes.
4.3 Non-personal information may be used for internal research, statistical analysis, and business intelligence.
4.4 Grievance redressal and ensuring compliance with Terms and Conditions and Privacy Policy are additional purposes.
4.5 Third-party service providers may access information for providing Services and improving Platforms.
5.1 Personal information may be disclosed to third parties for stated purposes and regulatory compliance.
5.2 Third parties include service providers, payment partners, government authorities, and acquiring entities in case of asset transfer.
6.1 Information is retained for Service provision and as required by law. Confidentiality is maintained during retention.
6.2 Some information may be retained even after account closure or Service cessation, as per applicable laws.
7.1 Information is safeguarded through technical, operational, and physical security measures.
7.2 No company can fully eliminate security risks associated with personal information transmission over the internet.
8.1 Third-party website links are provided on the Platforms and are not controlled by Unidoc Healthcare. Users are advised to review third-party privacy policies.
9.1 Temporary cookies are used for maintaining Platform functionality and administration. Authorized third parties may use cookies for marketing or optimization purposes.
10.1 This Privacy Policy may be updated or amended at any time. Users will be notified of changes.
10.2 Users may refuse amendments and request withdrawal of personal information by contacting the Grievance Officer.
© 2024 Unidoc Healthcare Pvt Ltd. All rights reserved.
Unidoc Healthcare Pvt Ltd.
A/18, Keshav Park, Ahmedabad, Gujarat-382418
contact@unidoc.in
